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Support

Contact, frequently asked questions, service guidance and legal information for your business address and customer account.

Personal support

How can we help?

For an individual question, contact our team through the contact form or live chat.

Support centre

Message our support team about your booking, account or active service.

Quick answers about the address service, verification and your account.

From checkout and activation to ongoing mail handling.

Send a withdrawal online using your order number and email address.

Information about exercising a statutory right of withdrawal.

Contractual terms for using YourGermanAddress.