Receive your original mail by post.
Select available mail items in your digital inbox and request physical delivery to your preferred address.
When you need the paper original
Digital mail is useful when you need to read or download a letter. Some documents are also needed on paper. You can request physical delivery of available originals through your Business Hub.
Forwarding is an additional service for existing customers. It is not a general redirection order for letters sent to another address. The relevant mail must first have arrived at our location and been assigned to your account.
Select the originals and check the delivery details
Open the inbox for the correct company or customer profile. Select the available originals you need and check the recipient name and complete delivery address.
Review the status of the selected items. Request originals in good time. Unless otherwise agreed, the terms allow physical mail to be destroyed after 30 days from receipt. An original that has already been destroyed or sent cannot be shipped again. Contact support beforehand if you need a particular arrangement or several related documents handled together.
- Open the correct inbox
- Select the available originals
- Check the recipient and delivery address
- Follow the request and payment status in your account
How much does forwarding my paper mail cost?
Your monthly plan covers its stated address and digital services. Physical shipping is not included as a flat-rate benefit. Read the request's cost information: handling charges and actual postage are treated separately.
The digital processing period is not a transport time. Physical delivery also depends on the shipping route, destination and carriers involved. Plan ahead when an original is needed for a particular date.
How to receive your paper originals
If you are already a customer, create the request in your Business Hub so it is linked to the correct account and originals.
If you do not yet use our address service, first choose the appropriate personal or business offering. Ask us about a specific destination or unusual shipment before assuming that any forwarding arrangement is available.
Questions about paper originals
Is every letter automatically forwarded physically?
No. Digital availability and physical forwarding are separate services. Request the available originals you actually need on paper.
Can I book forwarding without an address agreement?
This service is for existing customers and their available mail items. It is not a standalone general mail-redirection service.
Can I add another item after requesting shipping?
That depends on the processing stage. Check the status and ask support rather than assuming that a request already being handled can still be changed.
Request the originals in your inbox
Select the relevant mail items in your Business Hub, or ask us about a specific shipping requirement first.