Parcel forwarding for existing customers.
When a parcel has been received for you, the forwarding request can be linked to your customer account and managed transparently.
Forwarding a parcel already linked to your account
A parcel received for you and assigned to your account can be forwarded using the available service options. The request is connected to that parcel and your existing customer account.
Before arranging a delivery to us, confirm that the particular parcel can be accepted. An address plan for ordinary letter mail is not a promise to accept parcels of any size, type or quantity.
Check shipment details and the destination
The actual shipment details matter, including weight, dimensions and the delivery address. Available services and charges depend on the particular request.
In the Business Hub, check which parcel you have selected and whether the recipient and destination are correct. Discuss unusual contents, destinations or handling requests beforehand. A general service description is not a guarantee that every item can be sent worldwide.
- Select the parcel in the correct account
- Check weight, dimensions and shipping requirements
- Confirm the recipient and destination
- Review the cost information and request status
Parcel forwarding costs
Parcel-forwarding handling and actual postage are separate cost elements. They are not covered as a flat-rate part of your monthly address price. Check the information for the specific request and the applicable shipping terms.
Once the parcel is processed, transport time also depends on the carrier. Allow sufficient time for a shipment needed by a particular date, and discuss special requirements before ordering.
Request parcel forwarding in the Business Hub
Existing customers request forwarding in the Business Hub, where the parcel, order and status remain linked.
If you only need a one-off parcel-redirection service, this page does not offer a standalone product. Discuss the requirement with us before booking or arranging delivery. Ongoing personal and business address services are available separately.
Questions about parcel forwarding
Can I order any parcel to the address?
Check acceptance of the specific parcel before delivery. Ordinary letter-mail receipt under an address plan does not mean unlimited parcel acceptance.
Is postage included in my address plan?
The monthly address plan and a parcel-forwarding request are different services. Handling and actual shipping charges are treated separately.
Where do I request shipping?
In your Business Hub, linked to the particular parcel. Contact support first if you need to check acceptance or shipping options.
Arrange forwarding for your parcel
Open your Business Hub or ask us about a planned delivery before it is sent.